Dell XPS 13 7390 2-in-1 Laptop Frequently Asked Questions And Answers. 13-inch 2-in-1 with a stunning HDR display, 10th Gen Intel Core processors and up to 2.5 times more performance in a thinner frame, packaged in a luxurious design.
I am thinking about purchasing the XPS laptop. I was wondering how does my Verizon modem with usb-a connection connect to the Dell XPS?
Hi. The XPS 7390 comes with a Thunderbolt port(USB Type-C). You can use “Dell Adapter – USB-C to HDMI/VGA/Ethernet/USB 3.0 | DA300” to connect to the modem.
Reference : https://dell.to/3b2hjKr
Dell XPS 13 7390 2-in-1 Laptop usb ports? is battery built it? how is battery power?
It comes with 2 Thunderbolt™ 3 with Power Delivery and Display Port) which are the latest version of USB with additional features. The battery is 4-Cell Battery, 52 Whr (Integrated). The Inspiron 13 7390 2-in-1 has up to 11 hours 6 minutes (666 mins) of Mobile Mark 14 battery life when equipped with Intel® Core i7-8565U Processor, Intel UHD 620 integrated graphics with shared memory, 16GB LPDDR3 system memory, 256GB PCIe NVMe SSD, UHD touch display, 4-cell 52 WHr* battery and Windows 10, as tested by Dell labs in March 2019.**
The config runtime and starting weights is subject to regional assortment of system with the above-listed components.
*The stated Watt Hour (WHr) is not an indication of battery life.
**Battery life is based on Mobile Mark 2014 benchmark test, available at https://dell.to/37yVwYC. Test results are for comparative purposes only. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software usage, operating conditions, power management settings and other factors. Maximum battery life will decrease with time.
Does Dell XPS 13 7390 2-in-1 Laptop have the face ID or recognition ?
The Windows 10 Hello Facial Recognition feature requires an Intel RealSense or 3D Camera to support facial unlock features. All the Dell systems listed here https://dell.to/37vSl4f Dell systems are equipped with an Intel RealSense/3D camera or IR capable Hello compliant camera.
Are there any issues with Dell 13″ XPS 7390 with 3420 x 2400 resolution using RDP to connect to a Windows Host with 1920 x 1080 resolution. Will the resolution on the XPS scale to 1920 x 1080. I am thinking of purchasing Dell XPS 13″ 3420 x 2400
Hi. There are no such known/reported issues with the XPS 7390. In case if you face any issues we have a dedicated 24/7 technical support team that can look into it and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://dell.to/2O4Q4Fh)
Can you use a dock port with this Dell XPS 13 7390 2-in-1 Laptop
Yes, Dell Thunderbolt™ Dock – WD19TB is tested with this XPS 7390 2-in-1.
Can I run quicken 2019 tax CD in Dell XPS 13 7390 2-in-1 Laptop?
Hi. The Inspiron 7390 is not specifically tested with quicken 2019. However, if the system configuration matches the application requirements it should work smoothly. It also does not come with an optical drive and you may have to use an external optical drive to use a CD.
Quicken Requirements : https://dell.to/2u5fdbY.
Hello dear DELL company!
I already have my XPS 15 and need one more, but compact version.
Queston is: can I order one in US with Russian language in Windows 10 and English-Russian keyboard?
Hi. The XPS 7390 is available only in Windows 10 Home, 64-bit, English. However, the language can be changed to Russian from the Windows store post-purchase. The keyboard is available only in English.
What color is the appearance of this Dell XPS 13 7390 2-in-1 Laptop ? is it silver or white ?
The XPS 7390 2-in-1 is currently available in these two colors :
→ Platinum Silver, Black interior
→ Platinum Silver, Arctic White interior
How could I customize The New XPS 13″?
Hi. Please click on “Customize & Buy” on your preferred configuration to customize further.
May I get Windows 10 Pro factory installed in Dell XPS 13 7390 2-in-1 Laptop?
The XPS 7390 2-in-1 is available in both Windows 10 Home 64-bit English and Windows 10 Pro 64-bit English Operating system. Accordingly, you can select/customize it based on your requirements.
Can Dell XPS 13 7390 2-in-1 Laptop be ordered with 4g LTE?
No, the XPS 7390 2-in-1 comes with a 13-inch 2-in-1 with a stunning HDR display, 10th Gen Intel® Core™ processors and a Killer Wi-Fi 6 AX1650 (2×2) and Bluetooth 5.0 wireless card.
Warranty is world wide like in india or not ?
This model comes by default with a 1 Year Hardware Warranty with Onsite/In-Home Service after Remote Diagnosis warranty.
To avail for international support, you will have to upgrade the warranty to Premium Support or Premium Support Plus and you also have an option to extend it to up to 4 years based on your requirement.
Is Dell XPS 13 7390 2-in-1 Laptop the 2020 version?
Hi. This is the 2019 version.
does Dell XPS 13 7390 2-in-1 Laptop come with back lit and Spanish keyboard?
No, the Dell Inspiron 7390 laptop is listed on the Dell USA page and comes with an English keyboard.
What are the supported thunderbolt dock stations in Dell XPS 13 7390 2-in-1 Laptop.
The New XPS 13 inch 7390 2-in-1 comes with Two Thunderbolt 3 with Power Delivery and Display Port. Dell has not designed any specific docking station for this model to confirm on functionality.
However, the Dell Docking Station WD19 is designed for PCs with USB-C port that support Display Port over USB-C protocol. Before using the docking station, ensure that your laptop or PC has a USB-C port that supports Display Port over USB-C.
Does this model Dell XPS 13 7390 2-in-1 Laptop have 4k display?
The Inspiron 7390 2-in-1 is designed with these two types of display screens :
→ 13-inch FHD (1920 x 1080)
→ 13-inch UHD (3840 x 2160)
Accordingly, you can select one from the list of available configurations based on your requirements.
is xps-13 inch 2-in-1 AND xps -13 inch fully same except 2-in-1 can become tablet?
The XPS 13-inch 7390 2-in-1 comes with a stunning HDR display, 10th Gen Intel® Core™ processors and up to 2.5 times more performance in a thinner frame, packaged in a luxurious design.
Can the new XPS 13 laptop be powered from a 12 volt supply in a vehicle? If so, what additional part is needed? Thanks.
The XPS 7390 2-in-1 is designed and ships with a 45 W (USB Type-C) power adapter that supports an input voltage in the range of 100 VAC – 240 VAC and an input frequency of 50 Hz – 60 Hz.
Dell has not designed or tested this with a 12V power supply to confirm functionality.
What is the maximum hard drive capacity compatible with this Dell XPS 13 7390 2-in-1 Laptop?
Hi. The XPS 7390 2-in-1 supports one M.2 solid-state drive or one M.2 Intel Optane storage.
M.2 2230 solid-state drive, PCIe NVMe 3×2/3×4 Up to 1 TB.
M.2 2280 solid-state drive PCIe NVMe 3×4 Up to 1 TB.
M.2 2280 Intel Optane storage PCIe NVMe 3×4 Up to 512 GB.
Just want to know what type of graphics Dell XPS 13 7390 2-in-1 Laptop has?
Hi. The XPS 7390 2-in-1 laptop is tested and shipped with either Intel® UHD Graphics or Intel® Iris Plus Graphics.
Can i upgrade RAM to 16gb by my self on Dell XPS 13 7390 2-in-1 Laptop?
The XPS 7390 2-in-1 is designed to support Dual-channel LPDDR4X type memory. The maximum memory supported is 32 GB and minimum memory is 4 GB.
Memory on this model is a Field replaceable unit as it’s integrated on the system board and needs expertise from a certified Dell engineer. You can also refer to the service manual here https://dell.to/2ridZcf for steps.
How about the USB port in Dell XPS 13 7390 2-in-1 Laptop?
For USB, the XPS 7390 2-in-1 comes with Two Thunderbolt 3 (USB Type-C) ports with Power Delivery/DisplayPort.
Can this XPS 13 2 in 1 be customized to come with Ubuntu not Windows? If not, and purchased, I know Ubuntu can be installed, but is the 2 in 1 function supported?
Dell has designed and tested the Inspiron 7390 2-in-1 with these Operating systems only: Windows 10 Home (64-bit) and Windows 10 Professional (64-bit).
Can we upgrade the SSD from 256gb to 512gb or 1tb????
Your soonest reply on this will be highly appreciated.
The XPS 7390 2-in-1 is designed to support One 1620 onboard solid-state drive, PCIe Gen3.0x4 NVMe, up to 32 Gbps.
Dell has designed and tested this model to support a maximum capacity of up to 1 TB.
Is the integrated RAM in Single or Dual Channel configuration in Dell XPS 13 7390 2-in-1 Laptop?
The Inspiron 7390 2-in-1 is designed with LPDDR3 Onboard memory.
NOTE: The memory is integrated on the system board from the factory and it cannot be upgraded later.
What is the difference between i5-i7 and i-10 processors
Hi. The XPS 13 7390 2-in-1 system is tested with 8th Generation Intel Core i5 and i7 processors. With the i5 you get a speed of upto 3.9 GHz Boost and i7 you get upto 4.6 GHz Boost. The cache size for i5 processor is 6MB and i7 is 8MB. This means you get better performance with the i7 processors.
Can you upgrade the ssd?
The New XPS 7390 2-in-1 supports One 1620 onboard Solid-State Drive, PCIe Gen3.0x4 NVMe, up to 32 Gbps, Up to 1 TB storage only.
Does this come with Microsoft office
Hi. You do have an option to add Microsoft Office while configuring the order with the XPS 13 7390. You have different versions of Office package available and you can add the same for an additional price based on your requirements. However, there is a 30 days trial version included in the price.
What external drive works with this unit?
You can purchase any external USB optical drive like DW316 and connect to the USB port, this is listed under accessories or refer here https://dell.to/2NYDjve
What is 2 in 1 and advantages in Dell XPS 13 7390 2-in-1 Laptop
This model XPS 13 2-in-1 7390 is designed as a 2-in-1 system model and allows you to switch between four different modes: Tent mode, Stand mode, Laptop mode, and the Tablet mode. It also comes with a touch screen and the ability to use an active pen among several other advantages over a traditional laptop.
Does the New XPS 13 2-in-1 Laptop have any USB ports? I was about to purchase, but did not see USB ports. This is a dealbreaker for me. I was hoping to purchase it as it is the only XPS 13 with 1TB.
Hi. The XPS 7390 2-in-1 laptop does come with USB ports. These are Thunderbolt 3 (USB Type-C) ports. On the left it’s a Power adapter/Thunderbolt 3 (USB Type-C) port and a Thunderbolt 3 (USB Type-C) port with Power Delivery on the right side. These allow you to Connect Thunderbolt 3 devices and Dell Docking Stations. Supports USB 3.1 Gen 2, DisplayPort 1.2, Thunderbolt 3 and also enables you to connect to an external display using a display adapter. Provides data transfer rates up to 10 Gbps for USB 3.1 Gen 2 and up to 40 Gbps for Thunderbolt 3. Supports Power Delivery that enables two-way power supply between devices. Provides up to 5 V/3 A power output that enables faster charging.
If you need to connect older USB A devices you just need to have the USB C to A adapters. If you want to connect an external display you can also use USB C to HDMI adapters. Dell Adapter – USB-C to HDMI/VGA/Ethernet/USB 3.0 | DA300 is a good solution.
I want the developer edition but I want the 32GB of ram as well. The developer edition only comes with 16GB. If I buy this one and install Ubuntu, are there any issues with this version running it? It’s all the same hardware right?
Dell has designed and tested the Inspiron 7390 2-in-1 with these Operating systems only : Windows 10 Home (64-bit) and Windows 10 Professional (64-bit).
Hello , I want to buy dell XPS 13 2in1 laptop black color with 16 gun ram 512 ssd
Hello, this is already one of the four configurations available.
Can this Dell XPS 13 7390 2-in-1 Laptop have a 1 terabyte SSD drive?
Hi. The XPS 7390 2-in-1 is tested to work with a maximum SSD storage capacity of Up to 1 TB on PCIe Gen3.0x4 NVMe, up to 32 Gbps interface.
Is Dell XPS 13 7390 2-in-1 Laptop touch screen
Hi. Yes, the XPS 7390 2-in-1 is a touch screen laptop.
Is the battery swappable in Dell XPS 13 2-in-1 7390
Hi. The battery in XPS 7390 2-in-1 is a Field Replaceable Unit(FRU) component and requires a certified technician to remove/replace. However, the instructions can be found from this link https://dell.to/2M3kiru.
i need shipping not unboxed laptop via delivery company. what sizes of box with laptop and it accessories ?
The size of the box is 17.5” X11.5” X3”.
Does the WI-FI nic is soldered down or can it be replaceable with intel 11ax?
Hi. The WIFI card on the XPS 7390 is a CRU(CustomerReplaceable Unit) component and is tested with Qualcomm QCA61x4A (DW1820) and Intel 9560 (160MHz).
Can I use this system Dell XPS 13 7390 2-in-1 with a dock? Id like to attach 2 monitors with it whenever I’m In the office and enjoy its portability when I’m out.
Hi. Yes, you can use the WD19TB dock with this system. The link is https://dell.to/2nhFkJH.
what is meant by 2 in 1 ?
This model XPS 13 2-in-1 7390 is designed as a 2-in-1 system model and allows you to switch between four different modes: Tent mode, Stand mode, Laptop mode, and the Tablet mode.
Does the new XPS 13 7390 come with 32GB memory as well or is that only available on the 2 in 1 7390 model? Seems the non 2 in 1 model only goes to 16GB
Hi. The Inspiron 7390(2 in 1) is tested with a maximum 16GB on-board memory(non-expandable). The XPS 7390(2 in 1) is tested with a maximum of 32GB and the XPS 7390 is tested with a maximum of 16GB on-board memory.
Why is there no longer a 1TB storage option available on the XPS 13 2 in 1? I saw it on this website last week but it now seems to have disappeared and there is only a 512GB option
Hi. The XPS 7390 is available with the 1TB storage option from this link https://dell.to/30brcDT.
Does the XPS13 2 in 1 have a USB port?
Hi. The XPS 7390 comes with an USB type C(Thunderbolt 3) port on either sides of the laptop. You can get more information about the specifications from this link https://dell.to/31HaIA2.
Is the FHD display option matte finish?
Hi. The XPS 7390 FHD display comes in a glossy finish display with an anti-reflective coating
Can the CPU chip be configured to 25 and 15 watt or it cannot please i need an answer as soon as possible
All the 3 processors designed and tested on the New XPS 13 2-in-1 7390, 10th Generation Intel Core i3 / 10th Generation Intel Core i5 / 10th Generation Intel Core i7 are in 15 W wattage only.
is it possible to ship it to Bulgaria and how?
No, all the models listed here are available on the Dell USA page and ship only to USA.
I want to ask if i can buy extra space because i think it will be not enough. Thank you
The XPS 7390 2-in-1 is designed to one 1620 onboard solid-state drive. You cannot upgrade this further as SSD is inbuilt on the system board.
Can I use a SIM CARD in this laptop to keep me connected on the road as well?
No, the XPS 13 inch 7390 2-in-1 is not designed with Sim card slot in it.
Does it come with Linux pre-installed? If not can I get a version without OS?
I don’t want to pay for windows since I’m not going to use it anyway.
Dell has designed and tested the XPS 7390 2-in-1 with only these operating systems and ship with any one of it.
•Windows 10 Home (64-bit)
•Windows 10 Pro (64-bit)
Is it possible to have a AZERTY board instead of QWERTY
Dell has designed the XPS 13 inch 7390 2-in-1 with a QWERTY Backlit keyboard only.
this xps 13 2 in 1 have face id?
No, the New XPS 13 inch 7390 2-in-1 does not support Face id.
Is the White Alpine color available?
The XPS 13inch 7390 2-in-1 is designed with a machined aluminum platinum silver complemented by either an arctic white or black interior.
The black interior uses carbon fiber, inspired by the aerospace industry, allowing for maximum strength and minimal weight while the white interior is composed of white woven glass fiber.
What’s the ram
New XPS 13 2-in-1 7390 is designed with Dual-channel LPDDR4X, the maximum memory supported is 32 GB and the minimum is 8 GB.
Dell has tested this model to support configurations :
• 8 GB at 3733 MHz
• 16 GB at 3733 MHz
• 32 GB at 3733 MHz
Accordingly, you can select one from the list of available configurations.
Is the brightness and the anti-glare the same for the 1080p and the 4k screen?
What does Dell estimate that the difference in battery life would be, using those two screens?
The brightness rating for both is indeed the same at 500nits. I don’t believe the anti-glare and anti-blue eye safe technology put into the 1080p will be a part of the 4k system. Comparing the two on dells website indicate this is true but it does not say yes or no specifically. Although, I believe the 4k screens goal is secular in wanting an absolutely beautiful screen while the 1080p offers extra benefits like the anti-glare and eye safe technology. According to the web, no 4k screens are good with glare, quite the opposite actually.
Battery question is answered in depth above but is sold as 1080p-17hr 4k-12hr
Is the SSD upgradeable?
The XPS 7390 2-in-1 is designed to supports one 1620 onboard solid-state drive.
The specifications are One 1620 onboard solid-state drive,PCIe Gen3.0x4 NVMe, up to 32 Gbps interface with a maximum capacity of up to 1 TB.
Is the 1080P screen 500-NIT HDR ? Please do not reference the high resolution screen, I specifically want to know the specs of the 1080P screen.
The XPS 7390 2-in-1 is designed and ships with these two type of screens :
• Full High Definition (1920 x 1200)
• Ultra High Definition (3840 x 2400)
The Luminance on the full HD screen is 500 nits and color gamut 100% (sRGB).
Can you get the i5 variant CPU with Iris Plus GPU?
While the I5-1035G4 and I5-1035G7 have the Iris Plus GPU per the Intel spec sheet, currently the only XPS 13 7390 2-n-1 with an I5 offering shows the I5-1035G1 processor which doesn’t have it, so the answer is “probably not”.
For everyday usage (checking emails, write a document, websites)… is the laptop going to feel hot when holding the laptop on your lap? I understand that the fans will be constantly circulating, but I’m wondering if one could still use it on the lap?
Laptops actually emit EMRs in various frequencies, and they are suspected to be harmful to your body. Dell does not recommend or is this model designed for such use.
If there are any heating issues, our dedicated 24/7 technical support team can look into it and assist you accordingly. You could reach out to them by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag: https://dell.to/2OUUfGr)
The Product Details of XPS 7390 specify that the 1080p display has 500-nit brightness and HDR feature, does the 4K display have these two features as well?
The XPS 7390 2-in-1 is designed with an optional 4K Ultra HD+ (3840 x 2400) display delivers precise detail and sharp images. This comes with an HD+ feature.
Does the microsd slot support UHS-II and its second row of pins?
Yes, the microSD-card slot in XPS 7390 2-in-1 support UHS-II.
Does it come with a pen.
Hi. The XPS 7390 is compatible with Active Pen PN579X. However, this is an optional accessory and needs to be purchased separately.
The specs published earlier say there is an option for a 1 TB SSD on the new XPS 13 7390 2-in-1 but it looks like on your website that the largest currently being offered is a 512 GB SSD. Is the 1 TB SSD not yet available but will be in the near future?
Hi. The XPS 7390 1TB SSD variant can be ordered from this link https://dell.to/2yOAXYG.
I’m coming from using a fan-less Windows Surface Pro. Isn’t the constant hot air coming from the fans in the New XPS 13 2-in-1 Laptop going to be a problem for those who primarily use the laptop on their laps? Or do the fans only come on when needed?
Hi. The fans need to work to maintain the temperature inside the CPU specially while the processor is handling CPU intensive applications and hence it is always recommended to use the system on a flat surface.
Is it a lap-top and a tablet?
Hi. This is not a tablet but a laptop with touch screen capabilities and also the ability to tilt the screen to an angle which replicates of it’s usage like a tablet. Hence, it is called as a 2-in-1.
Do you know if the new dell XPS 13 2in1 (7390) will be offered with Windows Pro as the information page on the Dell website only mentions Windows Home.
I’m sure it will be offered with pro. They do that will all their products. Even if they don’t you could just upgrade it your self in the windows store.
I’m wondering when the XPS 13 2in1 7390 is released in Europe (Germany). I’m willing to pre order but on the website Dell.de I cannot finde any information.
Thank you for your help!
As of 7/31/19 there is no way to pre order the new 2-in-1, with unofficial release dates set for “August.” Keep in mind it will most likely be released in the US first and depending on Intel’s ability to keep up with demand for the new ice lake processor will remain a US product.
I’m just guessing though, purely assuming that is the reason for all of the release delays. It could release all over the world at the same time, who knows!
differences between the current and new not yet launched xps 2-in-1
Too many things for this thread… Something you should Google.
However, most notably: the new 10nm ice lake processor, new cooling system, new mag-lev keyboard, new hinge, and finger-print reading power button.
(Takes a bow)
(Crowd claps and cheers all around)
(Zac initiates princess wave)